Privacy policy
Last updated: September 13, 2026
Drinkero.com operates this online store and website. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, create an account or otherwise communicate with us.
Drinkero.com
Eresburgstrasse 24
12013 Berlin
Germany
Email: hello@drinkero.com
Personal information we collect
Depending on how you use our website and services, we may collect the following information:
- Your name, billing address, shipping address, email address and phone number.
- Order and transaction information, including products purchased, returned or cancelled.
- Payment and payment confirmation information.
- Account information, preferences and settings.
- Information you provide when contacting customer service.
- Device, browser, IP address and website usage information.
Payment information may be processed directly by our payment providers. Drinkero.com does not necessarily store complete payment card details.
How we collect information
We may collect personal information:
- Directly from you when you place an order, create an account or contact us.
- Automatically when you use our website, including through cookies and similar technologies.
- From service providers that help us operate our store.
- From business or marketing partners where permitted by law.
How we use your information
We may use your personal information to:
- Process and deliver your orders.
- Process payments, refunds and returns.
- Manage your customer account.
- Provide customer service.
- Send information about your orders and account.
- Improve our website, products and services.
- Prevent fraud and protect the security of our website.
- Send marketing communications where you have consented or where otherwise permitted by law.
- Comply with legal, tax and regulatory requirements.
Sharing your information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Shopify, which provides the technology used to operate our online store.
- Payment providers.
- Shipping and delivery companies.
- IT, hosting, analytics and customer service providers.
- Marketing providers where permitted by law.
- Government authorities or other parties where required by law.
We only share information that is reasonably necessary for these purposes.
Shopify
Our online store is powered by Shopify. Shopify processes certain personal information when you visit or use our store in order to provide its services and operate the Shopify platform.
Information submitted through our store may therefore be processed by Shopify and its service providers.
Cookies
We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website and provide relevant advertising where permitted.
You can control cookies through your browser settings and, where available, through our website's cookie preferences.
Marketing communications
If you have agreed to receive marketing emails, you can unsubscribe at any time using the unsubscribe option in our emails.
Even if you unsubscribe from marketing, we may still send you important service messages relating to your orders, payments or customer account.
Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts, complying with legal and tax obligations, resolving disputes and preventing fraud.
Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
International data transfers
Some of our service providers may process personal information outside Germany or the European Economic Area.
Where required, appropriate safeguards are used to protect personal information transferred internationally in accordance with applicable data protection laws.
Your data protection rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Request restriction of certain processing.
- Object to certain processing.
- Receive certain personal information in a portable format.
- Withdraw your consent where processing is based on consent.
To exercise any of these rights, contact us at hello@drinkero.com.
We may need to verify your identity before processing your request.
Children
Our products and services are not intended for children or persons who are not legally permitted to purchase the products offered on our website.
We do not knowingly collect personal information from children where prohibited by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us first at hello@drinkero.com.
You may also have the right to submit a complaint to the competent data protection authority in your country.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will always be published on our website together with the date it was last updated.
Contact
If you have questions about this Privacy Policy, our privacy practices or your personal information, contact:
Drinkero.com
Eresburgtrasse 24
12013 Berlin
Germany
Email: hello@drinkero.com
For applicable data protection laws, Drinkero.com is the controller of personal information processed through our store.